Both Lowe’s and Lowes.com purchases may be returned to Lowes stores within 90 days of purchase, with the exception of outdoor power equipment and appliance, whose policies are 30 days. Below is a copy of their return policy:
We hope you love what you ordered, but if something isn’t right, let us know. We’re happy to exchange your item or refund your money. You can return your order at any Lowe’s store for your added convenience. Our ultimate goal is for you to be completely satisfied with your purchase from Lowe’s.
If you receive an item you’re dissatisfied with, you may return it within 90 days** to any Lowe’s store for a refund or exchange within our current return policy guidelines. For additional assistance, visit your local Lowe’s store or call toll-free 1-800-44-LOWES (56937) and one of our customer service representatives will be glad to recommend alternate return options that may be available. Information contained on the invoice will be necessary to process the return or refund. Please have the invoice ready when you call. After the return period,** products will be covered by the manufacturer’s warranty as applicable.
**30 Days for Outdoor Power Equipment and Major Appliances
Outdoor power equipment purchases and major appliance purchases may be returned within 30 days of the date of purchase, with the original receipt. Outdoor power equipment includes mowers, chain saws, generators, pressure washers and more. Major appliances include refrigerators 9 cubic feet or larger, washing machines, dryers, range hoods and more. Lowe’s will repair it, replace it or refund the purchase price based on the original method of payment.
Products must be in like-new condition in order to receive a refund. Items still covered by the manufacturer’s warranty will be repaired at no cost to the customer. Repairs not covered under the warranty are the responsibility of the customer.
For manufacturer defects, please call Lowe’s Service Advantage hotline toll-free at 1-888-77-LOWES (56937) to set up a factory-certified service appointment in your home or for any general assistance.